Terms of Service
1. Agreement
These Terms govern your access to and use of Lacasai Executive Assistant (the “Service”), operated by Lacasai Global (“Lacasai”, “we”, “us”). By accepting these Terms or using the Service, you agree to be bound by them.
2. Eligibility and account responsibility
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you use the Service for an organisation, you confirm that you have authority to bind it. You must provide accurate account information, safeguard your access credentials, connected accounts and devices, promptly notify Lacasai of suspected unauthorised use, and remain responsible for activity under your account except to the extent caused by Lacasai or matters beyond your reasonable control.
3. The Service and AI limitations
The Service is an AI executive assistant that may respond to your instructions, prepare content and interact with connected services on your behalf. Features may change and may depend on the supported channel, connected service and availability.
AI output may be incomplete, outdated or incorrect. You must independently review important facts, recipients, dates, documents and proposed actions before relying on or approving them. The Service does not provide regulated professional advice and is not a substitute for a qualified professional. You remain responsible for your decisions and your use of the output.
4. Connected services and privacy
If you choose to connect a third-party service, you authorise Lacasai to access and use data within the permissions you grant only as needed to provide the features you request. A connected service remains subject to its own terms and privacy practices, and Lacasai does not control its availability or actions. Disconnecting a service may limit the affected features.
The Privacy Policy explains how Lacasai collects, uses, discloses, retains and protects personal data and how you may exercise applicable privacy rights.
5. Content and intellectual property
You retain your rights in content you provide. You grant Lacasai a limited, non-exclusive, royalty-free licence to host, copy, process, transform and transmit that content only as needed to provide, maintain, secure and support the Service or comply with law. You confirm that you have the rights and permissions required to provide the content and that doing so does not violate law or another person’s rights.
Lacasai and its licensors retain all rights in the Service, including its software, branding and documentation. Subject to these Terms, Lacasai grants you a limited, revocable, non-exclusive and non-transferable right to use the Service during authorised access. As between you and Lacasai, and to the extent permitted by law, you retain rights in output generated for you, although output may not be unique and similar output may be generated for others.
6. Acceptable use
You must not use the Service, or assist anyone to use it, to violate law or another person’s rights, commit fraud or cause harm, send unsolicited bulk communications, access another user’s data, introduce malicious code, interfere with the Service or a connected service, bypass security, isolation, approval or usage controls, resell or sublicense the Service, or reverse engineer it except where applicable law expressly permits.
7. Trial, subscriptions and billing
Your subscription starts with a 14-day trial and requires a valid card at checkout. The subscription interval, price, applicable taxes and final total will be shown before you confirm checkout. If you cancel before the trial ends, no subscription charge is due. If you do not cancel, the first subscription charge is made when the trial ends, and the subscription then renews automatically at the interval shown at checkout until cancelled. You authorise the merchant of record to charge the card for the subscription when each charge becomes due.
The merchant of record identified at checkout is the seller or reseller for the transaction and administers checkout, payment collection, taxes, transaction support and its buyer terms. Lacasai operates and licenses the Service.
8. Cancellation and refunds
The Refund and Cancellation Policy forms part of these Terms and governs cancellation and refund eligibility. You may cancel through the route disclosed at checkout. A confirmed cancellation stops future renewals and ends access to the Service immediately. Refund eligibility is determined under that Policy and applicable mandatory law.
9. Suspension, termination and availability
Lacasai may limit, suspend or terminate access where reasonably necessary because of non-payment, a material or repeated breach of these Terms, a security or abuse risk, a legal requirement, a restriction affecting a connected service, or discontinuation of the Service. Where appropriate and lawful, Lacasai will provide notice and a reasonable opportunity to remedy the issue. The Service may be unavailable, delayed or contain errors, and uninterrupted or universal availability is not guaranteed. Lacasai may change or discontinue features, with reasonable advance notice of a material adverse change where practicable and subject to mandatory rights.
10. Disclaimers and limitation of liability
To the maximum extent permitted by applicable law, the Service and its output are provided “as available” without implied warranties of uninterrupted availability, accuracy, fitness for a particular purpose or non-infringement. Lacasai is not liable for indirect, incidental, special or consequential loss, loss of profit, opportunity, goodwill or data, or a decision made without reasonably reviewing AI output. To the maximum extent permitted by law, Lacasai’s aggregate liability arising from the Service will not exceed the subscription fees paid for the Service during the 12 months immediately before the event giving rise to the claim.
Nothing in these Terms excludes or limits a warranty, right, remedy or liability that applicable law does not permit to be excluded or limited, including liability for fraud, wilful misconduct, death or personal injury, or mandatory consumer or data-protection rights.
11. Changes to these Terms and prices
Lacasai may update these Terms prospectively and will give reasonable advance notice of a material change where practicable. An urgent legal, security or abuse-prevention change may take effect sooner, with prompt notice. If applicable law requires express consent, Lacasai will request it. If you do not agree to a change, you may stop using the Service and cancel before it takes effect. A price change will apply only to a future renewal after advance notice and an opportunity to cancel before the new price takes effect.
12. General provisions and contact
These Terms, the Privacy Policy, the Refund and Cancellation Policy, and the terms presented at checkout form the agreement governing the Service, while the merchant of record’s buyer terms separately govern the transaction. If any provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remainder will continue in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without Lacasai’s consent; Lacasai may assign them as part of a genuine reorganisation or transfer of the Service, subject to applicable law and notice where required. Provisions that by their nature should survive termination remain in effect.
For questions about these Terms, contact us at hello@lacasai.com.